Return and Refund Policy
Our return policy lasts 30 days. All feeders are guaranteed 100%. Just contact us to receive a Fed Ex label to send your Savvy Feeder back for a full refund, less the cost of shipping one way ($45).
If you need a different size grate - just contact us and we will help you choose the best size of grate opening for your hay. Then just order the grate you need on line. When you send us the original used grate, we will refund the new grate purchase. See "exchanges" below.
If 30 days have gone by since your purchase, please call us and we will make it right with you.
Once your return is received, we will send you an email to notify you that we have received your returned item and notify you of your refund.
A credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at JJohnson@SavvyFeeder.com.
Exchanges (if applicable)
If you need to exchange a grate, send us an email at JJohnson@SavvyFeeder.com or call us at 701.793.7279. We will send you a new grate with the agreement that you send the original grate to: The Creative Horse, LLC, 1354 Iowa Ave, Bode IA 50519, United States.
To return your Savvy Feeder, contact us and we will email you a return shipping label, completely free of charge. Then box up your Savvy Feeder in the original box (or another one that is 24x24x18) and take it to either Fed Ex or SpeeDee, depending on the original carrier service.
701.793.7289 with any questions